Refund Policy
1. Introduction
At Edulight, we strive to provide high-quality educational services. If you are not satisfied with your purchase, this Refund Policy outlines the conditions under which refunds may be granted.
2. Eligibility for Refund
- Course Cancellation: If you decide to cancel your enrollment before the course begins, you are eligible for a full refund.
- Post-Course Commencement: Once the course has started, refunds are generally not provided.
However, exceptions may be made in cases of:
- Medical Emergencies: Serious illness or medical conditions preventing course participation. Supporting documentation is required.
- Unforeseen Circumstances: Situations such as relocation or personal emergencies. Documentation may be required.
3. Refund Process
To request a refund:
- Submit a Request: Contact our support team at support@edulight.inwithin 3 Working days of the course start date.
- Provide Documentation: Submit relevant documents supporting your refund request, such as medical certificates or proof of unforeseen circumstances.
- Cancellations: Refunds will not be issued for reasons such as, the student is not studying, the student is unable to understand the material, the student is unable to operate the software, the student does not have time to study.
- Review Period: Our team will review your request and notify you of the decision within [Insert Number] business days.
- Refund Issuance: If approved, refunds will be processed to the original payment method within 7 business days. Please note that it may take additional time for the funds to reflect in your account.
4. Non-Refundable Fees
Certain fees, such as administrative charges or materials costs, may be non-refundable. These will be clearly communicated at the time of enrollment.
5. Contact Us
For refund inquiries, please contact:
Email: support@edulight.in
Phone: +91 90821 49390
Address: 107 Grandur Tower, Opp. Ravindra Hotel, Dahisar East, Mumbai 400068.
